PRIVACY NOTICE Last updated May 05, 2023
We strictly limit the collection scope of your data. Only data required to maintain our service is collected.
1. PERSONAL INFORMATION
1.1. Our VPN APP is a non-obligatory log network
We are not available for the information related to the personal information of users, including (subscriber names, user names, and screen names), addresses (including mailing addresses, residential addresses, business addresses), and telephones, , unless the data you provide depending on the context of your interactions with us and the choices you make, including your privacy settings, and the products and features you use for the purpose of administering your subscription and for the purpose to enjoy our VPN services. Except for the limited exceptions, we don't automatically collect any Personal Information from you.
When you open the APP seeking for our VPN services, the APP assigns a unique identifier to you for the service (such unique identifier just binds up with your device identification code, but does not tie to any other personal information of users). When you use the VPN services, we will check your account information through this unique identifier to determine the level of service you have signed up for before establishing your VPN connection.
If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide. We may also receive a confirmation when you open an email from us.
1.2. Information we get automatically when you use GoFast VPN
We may use your country informationto generate a general approximation of where you are located in order to provide you with an improved experience. We do not request access to or collect location sensor information, such as GPS or Bluetooth beacons, from your mobile device while downloading or using our mobile apps or services.
2. SERVICE INFORMATION RELATED TO YOUR VPN USAGE
Subject to applicable laws and for the avoidance to infringe any internet service provider, any browsing information, traffic destination, data content, IP addresses, DNS queries or other similar information relating to your online activities transmitted by you to our servers is encrypted and cleared after the VPN "session" is closed. That said, we don't collect any information regarding the websites you visit or any data stored on or transmitted from your device, including any data that applications on your device may transmit through the VPN network. More specifically, we has NO documents/information below under the situations of the limited connecting with your personal information and the non-collection of the websites you visit or any data stored on or transmitted from your device:
If anyone would like to access to or try to compel us to release user information based on any of the above, we cannot supply this information because the data don't exist.
For the purpose to fulfill our contractual obligations in good faith and to make you enjoy excellent VPN services, we collect the following information related to your VPN usage:
Information related to Apps and Apps versions
We collect information related to which Apps and Apps version(s) you have activated. It makes our Support Team efficiently find out and eliminate technical issues for you.
Information related to Connection
We collect information about whether a VPN connection is successful on a particular day (but not a specific time of the day), to which VPN location (but not your assigned outgoing IP address), and from which country/ISP (but not your source IP address). The minimal information allows us to provide efficient technical support to you, such as identifying connection problems, providing country-specific advice about how to use our VPN services, and to enable our engineers to identify and fix network issues.
The Size (in MB) of Data transferred (but not any websites you visit or any data transmitted from your device)
We collect information regarding the total sum of data transferred by a given user. It is one of our service principles to provide unlimited data transfer, however if we notice that a user occupies more traffic than thousands of others combined, what influence other users to enjoy high-quality service, we may seek for the reason with the user.
Anonymous Data for Network Diagnostics, Study and Analysis
When you become one of our users for the VPN services, with your permission, we collect minimal usage statistics and anonymized analytics data used for network diagnostics in our network operations tools, for the purpose to optimize network speeds and to let us identify problems related to specific apps, VPN servers, or ISPs. Learning and analyzing the statistics allows us to improve the quality of the services and the products. We ensure the information we receive is fully anonymized and cannot be tied back to individual users (i.e., we do not store which user sent which data, and we do not store IP addresses).
We will collect the following information:
On iOS, Apple's crash reporting can be turned off in iOS settings.
We collect minimal usage statistics to maintain our quality of service. Although we provide service to users improving the network speed, we can't uniquely identify any specific behavior of any user, because thousands of users share one same location simultaneously to enjoy surfing the internet and the usage pattern overlaps with thousands of other customers who also connected to the same location on the same day.
Regarding to the sensitive data, we've engineered our systems to categorically eliminate the storage of sensitive data. We never know HOW they have utilized our Service.
We stand by our firm commitment to our customers' privacy by not possessing any data related to a user's online activities.
3. SECURITY MEASURES
We are committed to protecting your information. We use best-in-class physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of information. Access to user information is restricted to staff who require such access to perform their job functions.
While we believe these systems are robust, it is important to understand that no data security measures in the world can offer 100% protection.
Servers are housed in data centers with strong security practices. None of these data centers require us to collect or store any traffic data or personal information related to your use of VPN services. If any data center were to ask us to log such data, we would immediately cease operations with said data center and find alternative options.
Even if a government were to physically seize one of our VPN servers and manage to break its disk encryption, there would be no logs or information that would tie any individual user to a particular event, website, or behavior.
4. THIRD-PARTY SERVICES
You may access other third-party services while using the VPN services, for example by clicking on links to those third-party services from within the Services. We are not responsible for the privacy policies and/or practices of these third-party services, and we encourage you to carefully review their privacy policies.
5. CHILDREN’S PRIVACY
At the moment, we don't ask for information from users that's why we encourage parents and guardians to teach their children about privacy and how their information may be used on the Internet.
If you have questions or wish to send us comments about this Privacy Notice, please contact us at [email protected]